100% Audit Coverage for Life Insurance Compliance
Problem:
A life insurance carrier's compliance team could only audit 5% of applications due to the manual effort required. Each audit meant comparing recorded phone interviews against application data and policy documents—a process that took 45+ minutes per case. Compliance risks went undetected in the 95% of cases never reviewed, and when issues surfaced later, remediation costs were substantial.
Solution:
QualityAdvisor automates quality assurance by analyzing recorded interviews against application data and policy documents. The system detects discrepancies, flags compliance risks, and enables full-population review rather than sampling.
Results:
The carrier moved from 5% sampling to 100% audit coverage. Compliance issues are now detected before submission rather than after binding. The QA team was redeployed from manual review to exception handling and process improvement.
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