Transforming Tenant Services for 75% Faster Processing
Problem:
A property management company was overwhelmed with tenant service requests and inquiries. Their team was spending 45+ minutes per ticket, manually reviewing leases, scheduling maintenance, and answering repetitive questions. This led to response delays, tenant frustration, and high operational costs.
Solution:
Polyrific’s inferr.ing connected to the company’s policies, FAQs, lease documents, and service schedules. The system automatically processed inquiries, validated lease terms, scheduled maintenance based on availability, and provided real-time updates to tenants.
Results:
Response times decreased from 24 hours to under 15 minutes, with ticket processing time reduced by 75%. Tenant satisfaction improved by 40%, while costs decreased by 35%. With no upfront investment and pay-per-use pricing, the company achieved ROI within the first month while freeing staff to focus on complex issues and growth opportunities.
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